Timpte Online Parts Store Exchange and Return Policy

GENERAL RETURN POLICY
All merchandise sold and shipped by Timpte.com may be returned to a participating Timpte factory direct branch or by mail within 30 days of receiving it. All item(s) returned must be in “Like New” condition to meet the Timpte return policy criteria. After 30 days all purchases are final.  An invoice is required when returning an item to a Timpte factory direct branch.

ITEMS THAT ARE DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT
If your item(s) that is defective, is not the item you ordered, or was damaged in shipping you may return your item(s) to your nearest participating Timpte factory direct branch, or by mail. You will be entitled to a full refund  or replacement, which will then be credited back to your original method of payment only. If the return is a result of our error, defective materials, or damaged during shipping, you will not be charged for return shipping.

EXCHANGES
To receive an exchange, you may return your item(s) to your nearest Timpte factory direct branch or by mail. (You are responsible for all shipping costs) 

RETURNS ARE ONLY ACCEPTED AT THESE PARTICIPATING TIMPTE FACTORY DIRECT BRANCHES

Timpte Council Bluffs
2902 23rd Ave
Council Bluffs, IA 51501
Timpte Aurora
3416 South 16th St
Aurora, NE 68818
Timpte Mankato
2225 Howard Drive West
Mankato, MN 56003
Timpte Urbana
5368 Hutton Drive
Urbana, IA 52345
Timpte Princeton
160 Progress Drive
Princeton, IL 61356

RETURNS BY MAIL
To ensure that your item return is processed correctly, please follow these instructions:

  1. Contact Timpte’s National Parts Center toll free: (888) 283-1297 (Please have your invoice number available)
  2. Provide a reason for return, and they will provide you with a return authorization number.
  3. Place return authorization number onto the shipping box. 
  4. Pack your return securely, in the original package if possible.
  5. Circle the item(s) that you're returning and note the quantity returned on your invoice.
  6. Include the packing slip, all original packaging and all accessories.
  7. Tape the box closed.
  8. Take the package to your nearest UPS drop off location or Schedule a pickup with UPS. (You are responsible for all shipping charges. Unless the item(s) is defective, is not the item you ordered, or was damaged in shipping, you will not be charged for return shipping.)

Please return all items to the address provided below:

Timpte, Inc – Online Parts Store
2902 23rd Ave
Council Bluffs, IA 51501

REFUND INFORMATION
Upon arrival at the Timpte Online Parts Store all returned items are inspected. Your refund will be processed after we receive, inspect, and verify your return. Refunds will not be issued on Saturdays, Sundays, or holidays.  Your refund will be credited back to your original form of payment.
 
TIMPTE, INC. DISCRETION
Timpte, Inc. reserves the right to deny any returned item(s)